Community standards.

Huoleti trusts and relies on the power of communities and believes that no one should be left alone. In Huoleti, the users share some highly individual and personal matters. To make Huoleti comfortable for everyone to use, we would like to ask everyone to follow these community standards.

General information and vocabulary.

What is a worry?

A worry can be any kind of challenge in your everyday life, such as a medical condition or other situation that makes you worry and may compromise the continuity of your everyday routines.

Patient, supporter and volunteer.

In Huoleti, you may have different roles depending on whether you or your loved one is worried, or if you act as a volunteer.

Peers and peer support.

Your peers are other users that share the same worry with you. Peer support means sharing your thoughts and feelings with another person with similar experiences. It’s about mutual sharing and listening. Your peer network is a group of peers that you have decided to let join your network. You build your own peer network of users with the same worry as you.

Loved ones and supporters.

By loved ones we mean your family members, friends and relatives that you can invite to Huoleti as your supporters. Your loved ones are the supporters that you can ask to help you in your day-to-day tasks.

Volunteers and volunteering.

Volunteers are people who work for free for the benefit of individual people or communities. In Huoleti, volunteers are experts by experience, or professional peers who have previously experienced the same worry as the people they support and now support others based on their own experiences. The volunteers can also offer help and support in day-to-day tasks.


In Huoleti, we respect other users and their situation in life. All forms of discrimination or harassment based on another person’s characteristics, background or convictions is strictly forbidden.

Every user of Huoleti has something to worry about, which in itself poses challenges to the continuity of their everyday routines.

Please be considerate towards others and maintain a positive tone when discussing with others in Huoleti. We do not tolerate any kind of bullying, belittling others or making anyone feel guilty about what has happened. We recommend that you do not talk about the matters of other users or the people you support with other people


To find supporters and peers who live near you, Huoleti uses location data. We also encourage you to meet each other in person!

Remember, however, that we want to protect the privacy of our users and therefore, the map in the Huoleti app only shows your approximate location with an accuracy of a few hundred meters

We also hope that all Huoleti users respect the privacy of other users. As a supporter, it is good to keep in mind that the person you support may not always want to invite you into their home or may not be well enough to do so. Therefore, we recommend consideration and discretion when helping someone in their day-to-day tasks in their home.


To make sure that Huoleti is a safe and trustworthy community, Huoleti expects honesty from its users.

The idea is to share your own experiences and personal matters, so it is not good manners to use false personal information or otherwise mislead others on purpose.

We expect honesty in all actions, from online chatting to practical help in day-to-day chores. If someone does the shopping for you, for instance, remember to pay to your supporter back.

How to volunteer.

Before registering as a volunteer in Huoleti, you must have education in working as a volunteer, and you must be a member of a volunteer organization.

Instructions on good practices in volunteering can be found on the Internet. One good example is the guide to volunteering published by Sitra, the Finnish Innovation Fund:

Volunteering brings joy to a lot of people. Responsibilities and policies in volunteer work that supports well-being. Publication available in Finnish.